Return Policy

At The Mutt Market, your satisfaction is our top priority!  We curate each box with care to bring you a unique and exciting experience every month.

Items from your monthly box cannot be returned. If your pup did not like any toy, treat or chew, we suggest sharing treats, toys or chews with a neighbor, family member or friend that has a dog. They might love it!

Something arrived damaged? 

Please take a photo of any damaged items.  Send images to info@themuttmarket.com and we will replace your item.  While we cannot always guarantee the exact item due to limited stock, we promise to find the best solution for you.

Replace timeframe

You have 7 days after your items have been delivered to reach out to us about any problems that may have happened during shipping.

Once we receive your email with photos, we will inspect it and notify you via email within 5 - 7 business days.  If approved, your replacement will be fulfilled as soon as possible.

Missing item?

If your box is missing an item, contact us within 7 days of receiving your box.  We will verify the issue and send you the missing item or something comparable to it or issue a credit for the value of the item.

Exchanges

We currently do not process direct exchanges.

Subscription Box Customization

We encourage you to update your dog's preferences in your account to help us better tailor your box whenever needed.  We want to make sure we curate a box they will love.

If a product is NOT made by The Mutt Market, please do not contact the company of the item you are unhappy with.  Contact us at info@themuttmarket.com

Contact Us

Any questions or concerns regarding your replacement, please don’t hesitate to reach out to us at info@themuttmarket.com